Aron Arpon Dewan

• Mentored international students, and had a passion for helping students. Had the role of being informative to international students, supporting, and guiding them to sound boarding, and helping prepare them to transition from arrival in the UK to study at Aston. • Nominated for “Aston University Postgraduate Student Mentor Award 2023”

• Dealt with customer complaints, and resolved queries, keeping records of customer interactions, took and placed orders, provided essential supplements, coordinated office management, cold called customers to upsell services via phone, email, live chat and messenger, reviewed and placed supply requisitions to the responsible persons, first point of call for customers, solved a range of complicated customer service issues such as missing product items, compensatory and failure of accessories supply same time. • Achievements: Achieved personal and team KPIs & exceeds repeatedly the target from the 4th month by contributing 15% in total sales revenue, initiated a new system of sales packages which generated more profit and increased overall company sales by 30%, Got recognition as the best CSR for 9 months. • Key skills developed: People management & engagement, excellent customer care and great listening skills.

• Worked in the Administration & credit-risk department • Roles included: entering employee data into the bank’s database, maintaining employee training record files, coordinating in-office operations, reviewing and placing supply requisitions to the manager, cooperating general manager in managerial activities received appreciation. • Key skills developed: Organizational and administrative skills.

• Successfully arranged a few events in the residential old homes (care homes), and facilitated the residents as a support worker, provided one-to-one support in everyday life, Coordinated different types of activity within a safe and supportive setting. • Supported by providing different types of infrastructural essentials by raising external funds and facilities. • Key skills developed: management, written-IT, administration, and leadership skills.